Human Interaction Management (HIM) – Quick Reference Card

The 5 principles of Human Interaction Management

Team building

To create effective teams, it must be clear who is involved in a particular process, and what each person brings to the table.  As a starting point, the identity, skills, experience, and personal characteristics of each person must be captured. It is then necessary to define each individual’s responsibilities, and negotiate their commitment to accepting these responsibilities.

Communication

If people are to manage their interactions with others better, their communications must be structured and goal-directed.  Within a process, there must be specific channels of communication for different purposes, each of which unifies messages transmitted via a variety of means (email, text message, FAX, voice-over-IP, etc).

Knowledge

Organizations must learn to manage the time and mental effort their staff members invest in researching, comparing, considering, deciding, and generally turning information into knowledge and ideas.  The people responsible for creating and managing this knowledge must be able to control its usage and distribution.

Empowered time management

Humans may not sequence their activities in the manner of a software program, but there is always structure to human work, which must be understood and institutionalized so that it can be managed and improved.  This means empowering people to choose and/or create their own work activities from an appropriate range, guided by understanding of organizational context (so that they can aim to deliver maximum value) and restricted by business rules that prevent contravention of applicable policies and standards.

Collaborative, real-time planning

Human activities are concerned often with solving problems, or making something happen. Such activities routinely start in the same fashion - by establishing a way of proceeding. Before you can design your new widget, or develop your marketing plan, you need to work out how you are going to do so - which methodology to use, which tools are required, which people should be consulted, and so on. In other words, process definition is an intrinsic part of the process itself. It takes place via negotiation between all involved parties, and is not a one-time thing but happens continually throughout the life of the process.

The modelling framework that implements the principles

How to Work

R Research
E –
Evaluate
A -
Analyze
C –
Constrain
T -
Task

How to Learn (Research)

A Access
I Identify
M - Memorize

Work and Workers

Human Driven Work or Mechanistic Work

Interaction Worker or Independent Worker

Conversations

For Context
What is this work about?
For Possibility
Do we want to work together?
For Disclosure
On what basis?
For Action
Request/Promise
Offer/Accept
Report/Acknowledge

Levels of Control

Strategic
External to work process
Overall sponsor
Defines key deliverables/metrics

Executive
External to work process
Accountable/informed/consulted
Refines deliverables
Defines key Roles/Interactions/Activities

Management
Internal to work process
Responsible
Refines initial process
Facilitates/monitors process and its evolution

Users

Identity
Physical Location
Virtual Location
Relationships
User Type
Capabilities (knowledge and experience)
Organizational Authority
Characteristics


User Characteristics

Action
Shaper
Implementer
Finisher

People
Coordinator
Teamworker
Investigator

Cerebral
Plant
Evaluator
Specialist

Leader
Manager
Executive
Strategist

Activities

Units of work

Include one or more Tasks

Atomic
Transactional:
Failure of any Task => undo of all Tasks

Roles

Goals
Responsibilities
Interests and Agreements
Information (private)
References to other Roles
Capabilities (powers and permissions)
Process Authority

Speech Acts

Intended Manner
(aka Illocutionary Force)
Assertive
Directive
Commissive (Promise, Intention)
Expressive
Declarative
Intended Effect
(aka Performative)

Interactions

Asynchronous
Exchange of Information
Exchange of Intent (Speech Acts)

Resources

Offline / online
Information within Role
Atomic – digital
Shared by Role

States (Rules)

Pre-Condition
Post-Condition

Interaction Patterns

For deciding on next steps
Agreement
For doing work
Collaborative Transaction

The software that implements the modelling framework

HumanEdj Software for productive interactions with colleagues, customers and partners.
Get HumanEdj and work better.

More information on HIM